Refund policy
Return and Refund Policy
1. Our Commitment
Every Doctor Candle order should arrive exactly as you'd expect. If something's not right, we'll sort it out.
2. Eligibility for Returns
You may return an item within 14 calendar days of receiving it. To be eligible, the item must be:
- Unused
- In its original packaging
- Undamaged
3. Non-Returnable Items
The following items cannot be returned or refunded:
- Custom orders
- Gift cards
- Sale items
- Used candles
4. How to Initiate a Return
Email us at info@doctorcandle.com.au within 14 days of receiving your order. Please include:
- Your order number
- The item(s) you'd like to return
- The reason for the return
We'll reply with return instructions.
5. Return Shipping Costs
Return postage is the customer's responsibility, unless the item is faulty or damaged (see Section 8).
6. Refunds
Once we receive your return, we'll inspect it and let you know the outcome. If approved, the refund goes back to your original payment method within 2 business days of processing. Your bank may take a few extra days to reflect the credit.
7. Exchanges
We don't offer direct exchanges. To swap an item, return it for a refund and place a new order for what you'd like instead.
8. Faulty or Damaged Items
If your order arrives damaged or faulty, email us straight away at info@doctorcandle.com.au. Please include:
- Your order number
- Clear photos of the damage or fault
Once verified, we'll send a replacement or issue a full refund including original shipping costs. Return postage for faulty items is covered by Doctor Candle.
9. Contact Us
Questions about shipping or returns? Email us at info@doctorcandle.com.au.