Shipping & Returns

Shipping Policy

1. Shipping within Australia

We currently ship all orders within Australia using Standard Australia Post services.

2. Shipping Costs

Shipping costs are calculated at checkout based on the size, weight, and destination of your order.

3. Free Shipping

Orders over $100 AUD qualify for free standard shipping.

4. Order Processing and Dispatch

Orders are processed and dispatched Monday to Friday, 9:00 AM – 5:00 PM AEST. Allow 1–3 business days for processing after your order is placed.

5. Delivery Times

Delivery times depend on Australia Post's network and your location. Check current estimates on the Australia Post website.

6. Order Tracking

Once your order is posted, you'll get an email with a tracking number. Use it on the Australia Post website to follow your delivery.

Return and Refund Policy

1. Our Commitment

Every Doctor Candle order should arrive exactly as you'd expect. If something's not right, we'll sort it out.

2. Eligibility for Returns

You may return an item within 14 calendar days of receiving it. To be eligible, the item must be:

  • Unused
  • In its original packaging
  • Undamaged

3. Non-Returnable Items

The following items cannot be returned or refunded:

  • Custom orders
  • Gift cards
  • Sale items
  • Used candles

4. How to Initiate a Return

Email us at info@doctorcandle.com.au within 14 days of receiving your order. Please include:

  • Your order number
  • The item(s) you'd like to return
  • The reason for the return

We'll reply with return instructions.

5. Return Shipping Costs

Return postage is the customer's responsibility, unless the item is faulty or damaged (see Section 8).

6. Refunds

Once we receive your return, we'll inspect it and let you know the outcome. If approved, the refund goes back to your original payment method within 2 business days of processing. Your bank may take a few extra days to reflect the credit.

7. Exchanges

We don't offer direct exchanges. To swap an item, return it for a refund and place a new order for what you'd like instead.

8. Faulty or Damaged Items

If your order arrives damaged or faulty, email us straight away at info@doctorcandle.com.au. Please include:

  • Your order number
  • Clear photos of the damage or fault

Once verified, we'll send a replacement or issue a full refund including original shipping costs. Return postage for faulty items is covered by Doctor Candle.

9. Contact Us

Questions about shipping or returns? Email us at info@doctorcandle.com.au.