Privacy Policy

Your privacy matters to us. This Privacy Statement explains what personal information Doctor Candle collects when you visit our website (www.doctorcandle.com.au), create an account, or purchase our products — and how we handle and protect it.

By using our website and services, you consent to the practices described in this Privacy Statement.

Information We Collect

We may collect the following types of personal information from you:

  • Identity Data: Your name, username or similar identifier, title.
  • Contact Data: Your billing address, shipping address, email address, and telephone number.
  • Financial Data: Your payment card details (typically processed by our secure payment gateway — we may only retain limited information).
  • Transaction Data: Details about products you have purchased, order history, and payment details.
  • Technical Data: Your IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
  • Usage Data: Information about how you use our website, products, and services.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
  • Cookie Data: Information collected through cookies and similar tracking technologies, including website functionality data, analytics data, and advertising data.

How We Collect Your Personal Information

We collect your personal information in the following ways:

  • Direct Interactions: You may provide us with your Identity, Contact, Financial, and Transaction Data when you create an account, place an order, subscribe to our newsletter, contact us, participate in surveys or promotions, or provide us with feedback.
  • Automated Technologies: As you interact with our website, we may automatically collect Technical and Usage Data through cookies, server logs, and similar tracking technologies.
  • Third Parties: We may receive personal information about you from third parties such as payment processors and analytics providers.

How We Use Your Personal Information

We may use your personal information to:

  • Process and fulfil your orders, including managing payments, shipping products, and providing order updates.
  • Manage your account, including registration and maintenance.
  • Provide customer support and respond to your inquiries.
  • Send you marketing and promotional communications, where you have opted in.
  • Improve our website, products, and services based on your usage and feedback.
  • Personalise your website experience and provide relevant content and product recommendations.
  • Monitor and analyse website traffic and user behaviour.
  • Detect and prevent fraud and other illegal activities.
  • Comply with legal and regulatory obligations.

Disclosure of Your Personal Information

We may share your personal information with:

  • Service Providers: Third-party vendors who provide payment processing, shipping, email marketing, website hosting, and analytics services on our behalf.
  • Marketing Partners: Third parties who assist us in our marketing and advertising efforts.
  • Professional Advisors: Lawyers, accountants, auditors, and other professional advisors.
  • Legal and Regulatory Authorities: When required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.

We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not permit third-party service providers to use your personal data for their own purposes.

Data Security

We have implemented reasonable security measures to protect your personal information, including:

  • Two-factor authentication for account access.
  • Google reCAPTCHA to protect against spam and abuse.
  • SSL encryption for transmitting sensitive information during checkout.
  • Regular security assessments and updates to our systems.

No online system is completely secure, but we take reasonable precautions to protect your information.

Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. We consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it, and applicable legal requirements under Australian and Victorian law.

Your Rights

Under applicable privacy laws, you have the following rights:

  • Right to Access: Request access to the personal information we hold about you.
  • Right to Correction: Request that we correct any inaccurate or incomplete personal information.
  • Right to Deletion: Request that we delete your personal information in certain circumstances.
  • Right to Opt-Out: Opt out of marketing communications at any time by clicking "unsubscribe" in our emails or contacting us directly.

To exercise any of these rights, please contact us at info@doctorcandle.com.au. We may need to verify your identity before fulfilling your request.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and personalise content and advertisements. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Children's Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we will take steps to delete the information.

Changes to this Privacy Statement

We may update this Privacy Statement from time to time to reflect changes in our practices or legal requirements. Any changes will be reflected on this page with the date of the latest revision. We encourage you to review this Privacy Statement periodically.

Contact Us

If you have any questions or concerns about this Privacy Statement or our privacy practices, please contact us at info@doctorcandle.com.au.

Last Updated: May 2026